TERMS AND CONDITIONS

 
 

TERMS AND CONDITIONS OF USE

Access to the portfranc.co website, as well as the use of its content, is to be done according to the conditions of use described below.

Simply by accessing and browsing the website the visitor gives unreserved acceptance of the following specifications:

Port Franc endeavours to ensure, to the best of its abilities, that the most exact and up-to-date information is published on its site. Unfortunately, Port Franc cannot guarantee the exact, precise or exhaustive nature of the information made available and reserves the right to correct, at any moment and without prior warning, the content of said site.

As a result, Port Franc refuses all responsibility for:

  • any breakdown in the website
  • any occurrence of anomalies
  • any and all inaccuracies or omissions of information published on the site.
  • any damage resulting from the infiltration of a third party having made a modification of the information made available on the site, or having made it impossible to access the site

The visitor is informed that access to the site could be interrupted at any moment by Port Franc for reasons of maintenance, safety or any other technical reason.

 

DELIVERIES AND RETURNS

Port Franc delivers to all 10 Canadian provinces. Delivery can take between one and seven days, that time depending on the distance to the delivery destination from our depot in Montreal. Port Franc covers shipping costs for all orders.

Your order will be shipped within 48 hours of our receiving it. Orders are delivered during the day. If the customer is not there to receive the delivery, and has refused that the package be left on their doorstep in their absence, a courier will return the following day.

Standard deliveries are done by Canada Post. Postage rates vary depending on the province or metropolitan area of residence.

Port Franc does not currently deliver outside of Canada.

If you’re not completely satisfied with the fit, look, or feel of your Port Franc purchase, you have up to 30 days after the receipt of your order for equivalent account credit. All items returned must be in unworn condition, with no stains, tears or visible signs of use or wear. Most Port Franc garments have a hang tag attached. Please keep this tag on if you want to return the item. If you return an item without the original hang tag attached, the return will not be processed and it must be accompanied by the delivery slip initially received with the package.

Before sending back your package please inform us by e-mail (info@portfranc.co) of your intent to make a return, please wait for our confirmation before returning your package.

You can send it via postal service or deposit it in person at our showroom, located at: 435, Beaubien Ouest - Suite 300 Outremont, QC H2V 1C9

Postage for returns comes at the client’s expense, except in cases where there is a quality issue in the product.

 

PRODUCT DESCRIPTION

Port Franc has made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery.

All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been incorrectly published, including prices and promotions.

Because our products are kept up to the minute, we always have a limited supply. No item is guaranteed if it goes out of stock, and items will only be available for couple months at a time.

 

LINKS TO OTHER WEBSITE

Links to third party websites on this site are provided solely as a convenience to you. If you use these links, a new browser will be lodged to access linked websites. Port Franc has not reviewed these third party websites and does not control and is not responsible for any of these websites or their content. Port Franc does not endorse or make any representations about them, or any information, or other products or materials found there, or any results that may be obtained from using them.

 

INTELLECTUAL PROPERTY RIGHTS OF PORT FRANC

The site, as well as the software used in relation with said site, can contain confidential and protected information under the intellectual property laws in force in Quebec or under any other relevant laws.

Thus, unless stated to the contrary, the intellectual property rights of the documents contained on the site and each element created for this site are the sole and exclusive property of Port Franc. The company does not grant any permission nor any other rights over the content other than that to consult the site.

Reproduction of all documents published on the site is exclusively authorised for information purposes of a personal and private nature. Any and all reproduction or use of copies carried out for other purposes are expressly forbidden.

As regards the software, it is forbidden to copy, modify, sell, sub-licence or transfer it in any way whatever it may be. It is also forbidden to create a derivative of it, to inverse its design or construction in any way or to try to find the source code.

Similarly, it is forbidden to change the software or use modified versions of the software with aim of getting unauthorised access to a service or to access the site by another means other than the interface which is provided by Port Franc to this effect.

 

APPLICABLE LAW

By visiting the portfranc.co site, you agree that the laws of the Province of Quebec and the laws of Canada, without regard to principles of conflict of laws, will govern these conditions of use. The courts of the Province of Quebec shall have exclusive jurisdiction over all disputes. You agree that jurisdiction and venue in such courts is appropriate and you agree to submit to the jurisdiction of such courts.

 

PRIVATE LIFE

Port Franc respects your right to privacy. Please refer to our privacy policy for further information about how we gather, use, divulge and otherwise manage personal information.

 

PROMOTIONAL OFFER

Port Franc promotional offers may be subject to promotion specific guidelines and restrictions. In addition to these promotion specific conditions, all regular Port Franc terms and conditions still apply as usual and are applied at the discretion of Port Franc management. Orders placed, that infringe on these guidelines can and will result in the cancellation of said order and will be treated as fraudulent.

 

REVISIONS OF TERMS

Port Franc may revise these terms at any time by updating this posting. You should visit this page from time to time to review the then-current terms because they are binding on you and your continued use of this site signifies your acceptance of these revised terms. Certain provisions of these terms may be superseded by expressly designated legal notices or terms located on particular pages of this site.

 

PRIVACY POLICY

We are serious about protecting your identity and personal information. Our privacy policy applies to the personal information we collect through our website at portfranc.co and through our customer relationships. At Port Franc we respect our customers, we understand your concerns about privacy, so we have posted this information to let you know what personal information we collect, how it is treated and what choices you have regarding our use of your information.

We may collect personal information when you:

  • purchase, order, return or exchange merchandise
  • request to on our email list or to receive other marketing communications
  • participate in one of our contests or promotions or respond to a survey
  • submit a comment or question to customer service via e-mail

For purchases made on our website, we also collect your billing and shipping address, telephone address, email address and gift message (if provided) in order to deliver the products you ordered.

Marketing communications

When you sign up to receive our newsletter, catalogue or other promotional communications via mail or email, we may collect personal information such as your first and last name, email and/or address (depending on method of delivery) and interests in order to provide you with the service you requested.

We want to contact you only if you want us to. You are free to choose at any time not to receive our promotional communications by clicking the “unsubscribe” at the bottom of our mails.

Customer Service

When you submit a comment or question to customer service via e-mail we may collect personal information such as your name, e-mail or mailing address and/or a phone number in order to respond to your comment or question. We also collect various types of information that you provide in order to allow us to answer your question.

 

DISCLOSURE OF PERSONAL INFORMATION

Except as otherwise set out therein, we will not disclose, trade, rent, sell or otherwise transfer personal information about our customers to any third party without consent.

Service providers

We may transfer your personal information to third parties who provides services on our behalf, such as process payments, host our website, send email or other communications on our behalf, run our contests and promotions, or analyze our advertising effectiveness. Your personal information may be stored and processed in the United States by our affiliates and other third party service providers.

These service providers are subject to a nondisclosure agreement and to other legal restrictions that govern their use of information we provide them.

Sale of business

We may transfer any information we have about you as an asset in connection with a merger or sale (including transfers made as part of insolvency or bankruptcy proceeding) involving all or part of Port Franc or as part of a corporate reorganization or stock sale or other change in corporate control.  

Website information

When you visit our website, we collection the Internet Protocol address of all visitors to our website and related information such as the Internet browser you are using, the computer operating system you are using, time spent visiting the website, usage patterns within the website, and the domain name of the website from which you linked to our site. We collect this information to help us understand and improve your experience.

Cookies and web beacons

Our website uses a technology called “cookies”. A cookie is a tiny element of data that our website can send to your browser, which may then be stored on your hard drive. A cookie does not allow us to identify you but is an element which is used to save information relating to navigation on our website (the pages that you have checked, the date and time when you consulted them, etc.) that could be read during subsequent visits.

You can refuse to have the cookies saved by changing the parameters of your internet browser. This operation will lead to all of the cookies used by the browser being deleted, including those used by other websites, which might lead to an alteration or loss of certain settings or information. Deleting cookies might change the way you browse or even make it difficult.

Right of access, rectification, suppression and opposition to the treatment

You have the right to access, correct, and delete personal information relating to you, as well as to withdraw permission to handle your data at any moment by sending an e-mail to admin@portfranc.co.

In addition, Port Franc will never contact you to ask you information about your credit card number or bank account. Information like this should be sent to Port Franc only when you do a transaction.

While Port Franc will take reasonable precautions to protect the security and integrity of personal information provided to this website, due to the inherent nature of the Internet as an open global communications vehicle, we cannot guarantee that information, during transmission through the Internet or while stored on our system or otherwise in our care, will be absolutely safe from intrusion by others, such as hackers. No security measures are perfect or impenetrable. You can reduce these risks by using common sense security practices.